Policies

Trading Policies and Delivery Information

All sales are made under full compliance with the laws of New Zealand including:
Fair Trading Act
Commerce Act
Sale of Goods Act
Consumer Guarantees Act

Prices in this store are in New Zealand Dollars, and are displayed exclusive of GST (New Zealand Goods and Services Tax of 15%) until Checkout.

To avoid disappointment for birthdays and special occasions please allow for time differences around the world when ordering (New Zealand is 12 hours ahead of GMT).

CONSUMER GUARANTEE ACT

All purchases from this site are covered by the New Zealand Consumer Guarantees Act 1993 which guarantees that any goods purchased for personal use may be returned, if they are considered faulty, for repair, replacement or refund of purchase price within a reasonable period of time as defined by Act.

If you wish to return goods we request that they are returned in the same condition that they were dispatched, and in their original packaging. Please include the delivery slip and a brief explanation of the reason for the return.

If for some reason a product is not available we will substitute an item of equal or greater value. We will advise you by email or fax if this occurs.

Privacy Policies

Protecting your privacy is important to us. We strive to keep your personal information confidential. By ensuring that you are aware of and understand the Capers Customer Privacy Policy, we can provide you with better service. Please take a moment to read the following policy to learn how we handle your personal information.

Why we collect personal information
Capers collects and uses your personal information to give you superior customer service, to provide you with convenient access to our products and services, and to make a wider range available to you. In addition, we use your personal information to keep you up to date on the latest product announcements, special offers, and other information we think you’d like to hear about.

Capers works with other companies that help us provide our products and services to you, and we may provide your personal information to these companies. For example, we give shipping companies this information so they can deliver your products efficiently. The information they receive is for shipping and delivery purposes only, and we require that the companies safeguard your personal information in accordance with Capers policies.
At times we may be required by law or legal process to disclose your personal information. We may also disclose information about you if we believe that disclosure is necessary for the public interest.

How we protect your personal information
Capers safeguards the security of the data you send us with physical, electronic, and managerial procedures. We store no Credit Card details and our Customer address databases have access restricted.

Access to your personal information
You always have access to the information we have about you. Contact Us (email: info@capers.co.nz) for access to any information we may hold about you.

Collecting other personal information
When you browse the Capers website, you are able to do so anonymously. We don’t collect personal information when you browse — not even your email address. Your browser, however, does automatically tell us the type of computer and operating system you are using.

Like many websites, the Capers website uses “cookie” technology.
When you place items into a virtual Shopcart we use temporary cookies to save those items and transfer them to a database when you go to our Checkout pages. We use an Opt-in process for our ShopCart

Cookies also help us understand which parts of our websites are the most popular, where our visitors are going, and how long they spend there. And we use cookies to study traffic patterns on our site so we can make the site even better.

The Capers's website contains links to other sites. Capers does not share your personal information with those websites and is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.

Dispute Resolution

We have the following dispute resolution mechanisms. If you think we have not followed our privacy policy in some way, they can help you resolve your concern.

• Any Privacy Dispute: New Zealand standard Privacy Law prohibits any personal data being used for any purpose other than the purpose it (the data) was originally intended for. Each individual is guaranteed rights by New Zealand Law to access, and correct any personal data held by any entitity. Please contact http://www.privacy.org.nz/for further information.